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RESERVATIONS ARE REQUIRED FOR ALL CIRCLE PRESENTS ORDERS.

Please call the Circle Theatre Box Office at (616) 456-6656
(M-F, 12-5PM)

Please reserve your tickets at least 24 hours in advance.

Payment WILL NOT be accepted on the day of the performance at the venue.


PURCHASE AGREEMENT: POLICIES

  • A copy of the Purhcase Agreement will be sent to you after your order has been received, and will need to be returned to Circle Theatre 60 days prior to the performance. 
  • FAX: (616) 456 - 8540
  • MAIL: 1607 Robinson Rd. SE, Grand Rapids, MI 49506
  • If you are ordering within 60 days of the production, please return the form immediately.
  • Seats are not guaranteed until the signed purchase agreement is received.


PAYMENT / CHANGES & CANCELLATIONS
ORDERS OF 20 OR MORE

  • If you are a school or group with an order of 20 or more tickets, you have the option to be invoiced for your ticket amount. 
  • You will receive an invoice approximately 14 days prior to the production. 
  • The invoice will reflect the amount of tickets you have on reserve and cannot be reduced.
  • If your group (entire or partial)  is unable to come and you do not cancel or reduce before your invoice is received, you will be billed for the full amount due.
  • You will have 30 days to pay the invoice.
  • Tickets can be added at any time subject to availability.
  • Please do not bring payment to the performance.


ORDERS LESS THAN 20

  • If you are a homeschool or family group with less than 20 tickets, payment is required at the time you place your order, by credit card, cash, or check. 
  • Orders of 20 tickets or less cannot be canceled or refunded, but can be used towards an alternate date/show time based on availability.
  • Tickets can be added at any time subject to availability.


SNOW DAYS

  • Performances will only be canceled and refunds issued if the artist is unable to reach the theater.
  • Schools will be notified by phone as soon as possible if a performance is cancelled.
  • If school is canceled in your district, we will make an effort to transfer your reservations to another grade-appropriate performance in the same school year, if space is available.
  • Please note that this might not be possible due to our performance schedule.
  • A refund may be granted for extenuating circumstances.


DROP OFF/ PICK UP (BUSES) 

  • Have buses drop children off at the nearest auditorium entrance. 
  • Please inform your bus driver that it is against fire code for the buses to park in front of the building during the performance.


ARRIVAL/ CHECK-IN 

  • The doors to the auditorium will open approximately one half hour before the performance begins.
  • We suggest that you arrive no later than 15 minutes before the performance.
  • We may not be able to seat you if you arrive more than 10 minutes late.
  • Your group leader should check in with the CIRCLE PRESENTS! representative located in the lobby of the auditorium.


SEATING 

  • Arrangements can be made for wheelchair or other special needs seating at all auditoriums. Please mention this need when confirming your order.
  • All other seating is general admission (non-reserved) seating only.*
  • *If a performance is "SOLD OUT" the CIRCLE PRESENTS! staff reserves the right to assign seating to streamline the arrival process.  In this case, you will find a seating chart in your ticket pack approximately 14 days prior to the performance
  • Ushers will be available to help seat your group.
  • Groups will be seated as they arrive.
  • Because of the layout of some of the auditoriums, it is not always possible to seat very large groups together.  In these cases, the ushers will try to seat you in the same general location.
  • PLEASE DO NOT MOVE YOUR GROUP AFTER YOU HAVE BEEN SEATED.


MAPS/DIRECTIONS

  • We have hard copy maps available for all productions.
  • Venue addresses are also available via our website
  • Circle Presents VENUE MAPS


STUDY GUIDES

  • We have study guides available for most productions.
  • If you would like a Study Guide for the performance that you are attending, you can download one from our website
  • Circle Presents STUDY GUIDES


PRODUCTION LENGTH

  • All CIRCLE PRESENTS! production are approximately 60 to 90 minutes in length.


RECORDING/CELL PHONES/PHOTOS 

  • No recording devises or flash photography will be allowed during the performance.
    CIRCLE PRESENTS! reserves the right to keep any cameras until after the production.
  • Please turn off all ringers to cell phones and pagers.